Customer Success

Customer Success Manager (Forward Deployed Analyst)

Bengaluru   |   Full Time

Verloop is looking for an enthusiastic and self-driven individual who is passionate to work at a fast-growing start-up and can handle chaotic situations at times. We are in the business of selling core-tech machine learning products to non-tech users.


This is a great opportunity to join a team of superstars where your passion and desire to succeed will be rewarded with significant career transformation. The ideal candidate will have a proven track record of overachieving in a fast-paced dynamic environment.


As a Delivery Manager (or Forward Deployment Analyst as it’s known internally), you will be the face of the company interacting constantly with our clients and understand their requirements. You will help them visualise the experience they would like to deliver to their customers; iterate from the feedback received, and deliver the refined version of the product. This role also includes onboarding customers, educating existing customers on best practices, and making sure that our customers are actively engaged.

Responsibilities:

  1. Oversee the onboarding of new accounts.
  2. Interact with clients to understand their specifications.
  3. Coordinate with the Backend Engineering team to ensure successful implementation.
  4. Create and educate customers on best practices.
  5. Interact with Product Engineering and Machine Learning team for product enhancements.

Requirements:

  1. 2+ years of experience in Customer Success or Account Management in a software company
  2. Excellent organizational skills and ability to juggle multiple projects at any given time.
  3. You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
  4. Great problem-solving skills, taking a consultative approach to find the best solution.
  5. Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
  6. Comfortable giving presentations to groups of any size


Basic Qualifications


·      2+ year’s experience in onboarding clients for a SaaS solution.

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