Product

Director of Product

Bengaluru   |   Full Time

Verloop is looking for an enthusiastic and self-driven individual who is passionate to work at a fast-growing start-up and can handle chaotic situations at times. We are building an Operating System for Customer Support that enables businesses to deliver delightful support experiences to their customers.

This is a great opportunity to join a team of superstars where your passion and desire to succeed will be rewarded with significant career transformation. The ideal candidate will have a zeal to learn and an unending thirst to look for the next big challenge. You’ll be reporting directly to the founder, so expect a lot of learning, fast-growth which at times might be chaotic.

If you enjoy finding solutions to complex customer engagement problems, can coordinate between our customers and the internal tech, product, sales team, and are willing to challenge the current status quo of chat, we are looking for you.

As a part of the Product Management team, you will help ensure that our systems are always delivering exceptional experiences and delight to our customers and end-users.


SKILLS & EXPERIENCE

  • Minimum of 5 yrs. of exposure to project, program, and Delivery management for strategic projects/products.

  • Have experience of working with B2B products before. 

  • Proven product management track record fuelled by strong leadership and a strategic outlook

  • Attitude to work dynamically in a matrix environment and backed by solid people management skills

  • Ability to communicate effectively with executive, business, and technical audiences located across the globe

  • Proven experience in Agile planning, execution, and continuous improvement

  • Candidate must have either strong technology background or proven knowledge in the functional domain with technology exposure

  • Understands IT and business architectural knowledge and exhibits the ability to logically analyze issues, problem, or business functionality

  • Graduation or Post-Graduation in Technology related professional course

  • A rational thinker with high ethical standards.

  • Strong organizational skills and ability to work in a fast-paced, rapidly changing, Agile, competitive environment

  • Self-motivated, proactive, Analytical mind and problem-solving aptitude


JOB RESPONSIBILITIES:

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

  • Plan and execute product roadmap as envisioned and collaborated with stakeholders

  • Scope and prioritize activities based on business and customer impact

  • Do sprint planning, execution, and retrospectives with a focus on the delivery of features

  • Accountable for product delivery, maintenance, and support teams

  • Coordinate and collaborate with Scale, Quality, and business team's requirements to deliver next-generation, high-quality product components

  • Ensuring prompt identification and resolution of delivery issues and accountability for resolving escalated issues according to governance escalation procedures

  • Responsible for People Development, Capacity planning, Delivery Management, and Stakeholder communication

  • Develop product pricing and positioning strategies

  • Translate product strategy into detailed requirements and prototypes

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