Verloop is looking for an enthusiastic and self-driven individual who is passionate to work at a fast-growing start-up and can handle chaotic situations at times. We are in the business of selling core-tech machine learning products to non-tech users.
This is a great opportunity to join a team of superstars where your passion and desire to succeed will be rewarded with significant career transformation. The ideal candidate will have a proven track record of overachieving in a fast-paced dynamic environment.
Own and lead a team of 4-5 Implementation Engineers and drive delivery of Chatbots, consumption, and adoption
Work with the Customer Success team on the deployment & continuous improvements of chatbots
Design solutions for clients that solve their business goals
Work with clients from requirement gathering, dependency identification, and closure along with the documentation required at different stages of the project
Work with multiple stakeholders, both internal and external, to ensure the projects are delivered on time
Clearly communicate project deliverables, timelines, status, and dependencies on a regular basis
Provide clear direction to the Implementation team on the bot's scope and run scrums and sprints with them
Plan out a development roadmap for the implementation engineers
Provide relevant insights to the Product team for further improvement
Find Upsell opportunities with the Customer Success team and make the proposals as required
Work with the Business Development on proposals for prospective clients
8+ Years of experience as a Project Manager in the IT Domain
Previous experience in Services IT, Consumer Products, SaaS etc.
Prior leadership experience and have led a team for at least 2-3 years
Bachelor's/Master's Degree in Engineering
Technical prowess and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users. Understanding of platforms like Voice, Chatbots, Android, iOS, Web etc.
Strong problem solving and analytical skills
Self-driven, Multi-tasker, Comfortable with a fast-paced environment
Able to adjust in dynamic and ambiguous environment
Previous experience in Chatbots / AI / SaaS domain
Experience working in Startup