ABOUT VERLOOP:
We are the world's leading customer support automation platform. We help B2C businesses automate their conversations with customers and make them highly personalized. This enables them to run an automated 24×7 customer engagement platform. Businesses use Verloop as an end-to-end chat platform to automate customer support, generate more leads, qualify leads, push relevant offers, and more. Verloop’s conversation chatbot is trained with our home-grown natural language processing and understanding layers that are built using advanced language models.
Verloop processes 60 M+ messages/day and achieves 94.56% accuracy, 92% support queries resolved, 100+ million unique users reached.
OUR VALUES:
At Verloop.io, we believe that the internet was the single largest revolution for global communication. It’s how you can talk to your friends and family across the globe in seconds, and how we’re talking to you right now. But even as technology was built to make it quicker and easier for people to talk to each other, businesses didn’t buy in – using old tools and older ideas. Verloop.io aims to achieve a single mission – to help enterprise businesses help their customers better. From creating easier outreach to building more meaningful relationships, our technology-first focus empowers businesses to get the most out of every interaction.
In chasing this goal, we hold four key values close to our heart: Passion, Commitment, Leadership, Customer Fixation.
About the Role
We're looking for a self-driven Full Stack Engineer who will own the end-to-end lifecycle of internal tools that power our Finance team. You'll work closely with finance stakeholders to understand workflows, evaluate and adapt open-source solutions, build custom integrations, and ensure reliable delivery from design through deployment. You'll also collaborate actively with Product and Platform Engineering teams to ensure your tools align with the broader technical ecosystem and product roadmap. This is a high-ownership role — you'll be the single point of accountability for the tools you ship.
What You'll Do
Partner with the Finance team to deeply understand their workflows, pain points, and reporting needs — then translate those into well-scoped technical solutions.
Collaborate with the Product team to align finance tooling priorities with overall product strategy, participate in planning cycles, and ensure your work fits within the broader product roadmap.
Work closely with the Platform and Engineering teams to leverage shared infrastructure, follow established architectural patterns, and contribute to common libraries and services rather than building in isolation.
Coordinate with DevOps/SRE and Platform teams on deployment strategies, infrastructure provisioning, monitoring, and incident response for the tools you own.
Evaluate, select, and customize open-source tools (invoicing, billing, reporting, expense management, ERP connectors) to fit organizational needs rather than building everything from scratch.
Design and build full stack applications with React on the frontend and Python or Go on the backend, including REST/GraphQL APIs, background jobs, and data pipelines.
Integrate with third-party services such as payment gateways, accounting platforms, CRM systems, and banking APIs — handling authentication, webhooks, reconciliation, and error recovery.
Own CI/CD pipelines for your services — writing build scripts, configuring automated tests, managing staging/production deployments, and monitoring post-release health.
Write and maintain database schemas, queries, and migrations across relational (PostgreSQL/MySQL) and document (MongoDB) stores as needed.
Implement proper access controls, audit logging, and data validation — finance tools demand accuracy and security.
Participate in code reviews, design discussions, and engineering rituals (standups, retrospectives, demos) with the broader engineering team.
Document your systems, create runbooks, and ensure smooth handoff and maintainability.
What We're Looking For
Must Have
4–7 years of professional software engineering experience with a strong full stack track record.
Proficiency in React (including hooks, state management, component design) for building responsive, user-friendly interfaces.
Strong backend skills in Python (Flask/FastAPI/Django) or Go, with experience designing APIs, writing business logic, and managing data flows.
Hands-on experience setting up and maintaining CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or similar) — you should be comfortable with Docker, containerized deployments, and environment management.
Solid understanding of relational databases — schema design, indexing, query optimization, and migrations.
Experience evaluating and integrating open-source tools into production environments — forking, extending, contributing upstream, or wrapping them behind custom APIs.
Demonstrated ability to own projects end-to-end: requirements gathering → architecture → implementation → testing → deployment → monitoring → iteration.
Strong collaboration skills — you'll work across Product, Platform, and Finance teams and need to navigate competing priorities, communicate trade-offs clearly, and build trust with both technical and non-technical stakeholders.
Good to Have
Experience with Google Cloud Platform or Microsoft Azure — compute, storage, networking, IAM, and managed services.
Prior experience building finance or business operations tools — invoicing, billing reconciliation, revenue recognition, expense tracking, or financial dashboards.
Familiarity with data visualization libraries (Recharts, D3, Apache Superset, Metabase) for building reporting interfaces.
Exposure to event-driven architectures — message queues (Pub/Sub, RabbitMQ, Kafka) for reliable async processing.
Understanding of compliance and security best practices around financial data handling.
Experience with Infrastructure as Code (Terraform, Pulumi) is a bonus.
Track record of working effectively in cross-functional teams where you've had to align with product managers, platform engineers, and business users simultaneously.